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Trading & Distribution

Customer Case Study Snapshot – Trading & Distribution Industry

Customer Details
Company Profile NYSE listed US company with operations in Singapore, Malaysia, Japan, HK & China
Location of Implementation Singapore & Japan
Industry / Business Trading & Distribution of Office Equipment & Products
Number of users for the implemented solution Implemented Microsoft Dynamics NAV with27 concurrent users in Singapore and Japan
Case Study Background
Business ChallengeSingapore head office and the regional offices are using different systems so managing reporting and maintaining consistent business processes was an issue. Wanted to implement enhanced functionalities in CRM, order fulfilment and inventory management to manage of critical business KPI such as order fill rate etc. which is critical for a distribution business.
Key Business Objectives
  • Consistent business processes in multiple offices
  • Better tracking and management of supply chain and order fulfilment to improve efficiency and customer satisfaction
Functional Areas Implemented Microsoft Dynamics NAV ERP Solution

  • Financial Management
  • Sales & Marketing Management
  • Purchase Management
  • Inventory Management
  • Marketing & Incentive Scheme Management (Industry Add-on)
  • Trade Finance (Industry Add-on)
  • Reporting
Post Implementation – Top Benefits
  • Sales Analysis by Brand / Region / Product
  • Track sales order fill rate
  • More efficient procurement policy
  • Segregation of local and export sales
  • Pricing and discount management
  • Customer credit control management
  • Allocation of freight charges based on dimensions