Microsoft Dynamics NAV Service Management features and functions help Service-based companies to address the following key business requirements in their daily operations:
- Register and track serviced equipment, including site locations, components, loaned equipment, and repair or replacement history; use this information to speed troubleshooting and provide guidelines/procedures for solving future issues.
- Track open service orders and contract commitments, as well as skills and availability of personnel, then assign orders to efficiently utilize available resources.
- Facility to monitor and track after-sales service / maintenance contracts
- Automatically generate service invoices.
- Tracking and management of service schedules based on availability of service personnel
- Facility to manage different periods for warranty
- Managing and tracking fault codes for after-sales service management for analysis and building a service knowledge base
- Ability to attach copies of service contracts and RFQs for tracking and viewing
- Creation of workflow process and control for service engineers to ensure full completion of job / task at each step before moving on to the next
- Create a service and issue resolution knowledge base
- Tracking serial number of products and parts for item traceability and warranty verification
- Monitor Service Management performance, especially service profitability, with KPIs, standard reports, and ad hoc reports.